Terms & Conditions

Service description

Drex TV provides IPTV subscription options and guided setup support for compatible devices used by customers in the United States and Canada. Plan features, device limits, and available content categories are confirmed during the sales or activation conversation because device compatibility and lineups can vary.

Demos

Free demos are offered when available. A demo is intended to let you test stream quality, channel switching, and device compatibility on your own internet connection. Demo access is temporary, may be limited, and does not create an obligation to purchase.

Customer responsibilities

• Provide accurate device and location details so we can recommend a compatible setup
• Use a stable internet connection suitable for HD or 4K streaming
• Keep login credentials private and do not share them beyond your plan limits
• Use the service only in accordance with applicable laws in your country
• Contact support promptly if you experience activation or playback issues

Acceptable use

You may not resell access, publicly redistribute credentials, attempt to abuse support systems, or use the service for unlawful purposes. We may suspend or terminate access if a plan is shared beyond its connection limits or used in a way that harms service quality for others.

Payments and renewals

Pricing shown on the website is a guide and should be confirmed before payment. Longer plans usually offer a lower monthly equivalent. Renewal terms, payment methods, and any replacement policy for disrupted channels are confirmed at purchase. If you are unsure about value, start with a monthly plan after a demo.

Support

Setup help is provided primarily through WhatsApp. Response times vary by demand. We aim to help you install the correct app, enter credentials, and verify playback. Support cannot fix every local network issue (router congestion, ISP throttling, or outdated devices), but we will help identify likely causes.

Disclaimer

Website content is informational and may change as apps, devices, and channel packages evolve. We do not guarantee uninterrupted streaming on every network or device. Customers are responsible for ensuring their use of IPTV complies with local laws and licensing requirements.

Contact

Questions about these terms: contact page, support@drextv.us, or +971 52 434 6367.